Contact

At Mirror Imago Gaming Limited, we are committed to providing an exceptional and secure gaming experience. Transparency, player safety, and regulatory compliance are at the core of our operations. Should you have any questions, require assistance, or wish to provide feedback, please do not hesitate to contact us through any of the channels below. You can also learn more about us and our company.

Customer Support & Contact Channels

We offer multiple ways to get in touch, ensuring you receive timely and professional assistance. Visit our demo to try our games. Our dedicated team is here to help.

Live Chat Support

For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week, including public holidays.

Average Response Time: Under 30 seconds

Telephone Support

Our phone lines are open for direct assistance. Please note our general support line operates 24/7, while departmental lines have specific hours.

General Support (24/7): +44 (0)20 3808 7777

Finance Department: +44 (0)20 3808 7778 (Monday – Friday, 09:00 – 17:00 GMT)

Compliance & Legal: +44 (0)20 3808 7779 (Monday – Friday, 09:00 – 17:00 GMT)

Responsible Gaming Enquiries: +44 (0)20 3808 7780 (Monday – Friday, 09:00 – 17:00 GMT)

Call Answering Target: 80% of calls answered within 20 seconds.

Email Support

For detailed queries or if you prefer written communication, please use our departmental email addresses. We are committed to prompt responses.

General Support: [email protected]

Finance & Payments: [email protected]

Technical Support: [email protected]

Compliance & Legal: [email protected]

Responsible Gaming: [email protected]

Email Response Times: Urgent/Technical queries within 2 hours. General/Non-urgent queries within 24 hours.

Contact Form

Alternatively, you can submit your enquiry directly through our secure online contact form. We aim to respond to all form submissions within 24 hours.

Regulatory Information & Licensing

Mirror Imago Gaming Limited is fully licensed and regulated by the relevant authorities to operate online gambling activities in the United Kingdom.

Licensing Authority: UK Gambling Commission (UKGC)

Account Number: 000-054321-R-321098-006

Licence Type: Remote Operating Licence

Date of Issue: 1st February 2018

Licence Status: Active and Valid

Verify Our Licence: View on UKGC Public Register

Responsible Gambling

We are dedicated to promoting responsible gambling and providing tools and support to help our players maintain control.

If you or someone you know needs help with problem gambling, please contact our Responsible Gaming team or the following independent organisations:

GamCare: National Gambling Helpline on 0808 8020 133 or visit www.gamcare.org.uk
GambleAware: Visit www.gambleaware.org
National Gambling Treatment Service: Provided by GamCare, find services at www.gamcare.org.uk/get-support/national-gambling-treatment-service/
GAMSTOP (Self-Exclusion): Register for free self-exclusion from all online gambling companies licensed in Great Britain at www.gamstop.co.uk

Dispute Resolution

We strive to resolve all player queries and complaints fairly and efficiently. Learn about our bonuses and promotions.

Internal Dispute Procedure: If you have a complaint, please contact our Customer Support team in the first instance. We aim to acknowledge all complaints within 24 hours and provide a resolution within 8 weeks, as per UKGC guidelines.

Alternative Dispute Resolution (ADR) Provider: If you are not satisfied with our internal resolution, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:

eCOGRA: As an independent, Great Britain-approved ADR body, eCOGRA provides impartial adjudication for player disputes. You can find more information and submit a dispute at ecogra.org/ata/dispute.php

Security & Trust

Your security, privacy, and fair play are paramount. Enjoy our freespins offers. We implement industry-leading standards to protect your data and ensure game integrity.

SSL Certificates: Our website uses advanced SSL (Secure Sockets Layer) encryption to protect your personal and financial data.
eCOGRA Certified: We are certified by eCOGRA, assuring fair and responsible gaming practices.
GLI (Gaming Laboratories International) Tested: Our games, including 'Drop the Boss', undergo rigorous independent testing by GLI for randomness and fairness.
ISO 27001 Certified: We adhere to the ISO 27001 standard for Information Security Management Systems.
PCI DSS Compliant: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure transactions.
Segregated Player Funds: All player funds are held in segregated bank accounts, separate from company operational funds, ensuring their safety and availability.

Ownership & Corporate Governance

Mirror Imago Gaming Limited is committed to full transparency regarding its ownership and management.

Legal Entity Name: Mirror Imago Gaming Limited

Company Registration Number: 10987654

Registered Address: 20 St Thomas Street, London, SE1 9RS, United Kingdom

Key Personnel:

Chief Executive Officer (CEO): Mr. Alistair Finch
Chief Compliance Officer (CCO): Ms. Eleanor Vance (Responsible for regulatory adherence)
Money Laundering Reporting Officer (MLRO): Mr. David Chen (Responsible for anti-money laundering compliance)

We undergo regular financial and technical audits by independent third parties, with reports available upon request (subject to confidentiality agreements).

Data Protection

We are fully compliant with the General Data Protection Regulation (GDPR) and committed to protecting your privacy. Please review our terms and conditions for complete details.

Data Protection Officer (DPO): For any data protection queries, please contact our DPO at [email protected].

Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.

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